Terms & Conditions

By using our Wi-Fi or Ethernet Connections, we assume that you have read and agreed to the terms and conditions.

This Agreement sets out the terms and conditions on which wireless internet access (the “Service”) is provided to you by Umbrella Broadband “we” or “us”).

1. We shall have no responsibility for or control over the Services you access and cannot guarantee that any services are error or virus free.

2. We do not and cannot guarantee:

2.2.1 the availability of the Service;

2.2.2 the speed which information may be transmitted or received via the Service; or

2.2.3 that the Service will be compatible with any equipment or any software which you use.

3. We do not guarantee the security of information that you transmit or receive in using the Service and it is your responsibility to ensure you have adequate security in place.

4. If you send or receive any confidential information or data you do so at your own risk.

5. We may, at our discretion, monitor the use of the Services and if we believe that you are using in excess of what would reasonably be expected as normal use and where such excessive use is affecting other users, we may restrict usage. Examples of excessive usage may be peer to peer networking or excessive streaming.

6. We reserve the right to withdraw the Service at any time if your service has not been paid for by you or our client as applicable.

7. You must not use this Service to access any internet services or send or receive emails which:

7.5.1 are defamatory;

7.5.2 intimidatory;

7.5.3 threatening or could be viewed as harassment;

7.5.4 may adversely affect the manner in which we carry out our business (in our reasonable opinion);

7.5.5 contain material which infringe a third party’s rights;

7.5.6 contain obscene, abusive or profane language;

7.5.7 contain pornographic material (either image or text);

7.5.8 contain offensive or derogatory images or remarks regarding sex, religion, race, colour, origin, age, physical or mental disability, mental condition or sexual orientation;

8. You agree and acknowledge that we may keep a record of the internet protocol (IP) addresses of any devices that access the Service, with the times they have access to the Service and the activity associated with that IP address.

9. You further agree that we are entitled to co-operate with law enforcement authorities and rights holders in the investigation of any expected or alleged illegal activity by you.

10. You agree to compensate us fully for any claims of legal action threatened or made against us by a third party because you have used this service in breach of these terms and conditions.

11. Nothing in this Agreement attempts to exclude or limit our liability for death or personal injury caused by our negligence. However, we shall not be liable to you, whether in contract, tort or otherwise, arising in connection with this Agreement for any economic losses (including without limitation loss of revenue, profit, contract, business or anticipated savings, any loss of goodwill or reputation, any special indirect or consequential losses or any destruction or loss of data).

12. We reserve the right to amend these terms and conditions at any time.

Umbrella Broadband July 2023