1The Challenge
The Jephson Hotel in Leamington Spa was operating on a legacy network infrastructure that struggled to meet the demands of modern hotel operations and guest expectations. The existing broadband service was unreliable and lacked the capacity necessary to support high-speed internet access for guests, critical hotel systems, and staff operations simultaneously. Furthermore, the hotel's CCTV network, vital for security and compliance, was difficult to manage and maintain due to its integration with the outdated network. This resulted in frequent connectivity issues, slow service, and significant operational overhead for the hotel management team.
2Our Solution
Umbrella Broadband implemented a comprehensive, fully managed connectivity solution designed to replace the outdated infrastructure and provide robust, high-performance service. The core of the solution involved installing a dedicated fibre optic leased line, guaranteeing symmetrical high-speed broadband and unparalleled reliability for the entire property. Beyond the core internet connection, Umbrella Broadband deployed a fully managed internal network, optimizing Wi-Fi coverage and performance across all guest rooms, public areas, and back-of-house operations. Crucially, the project also included taking over the maintenance and management of the hotel's existing CCTV network, integrating it seamlessly into the new, stable managed network. This ensured continuous monitoring, simplified troubleshooting, and improved overall security posture for the Jephson Hotel.
3The Results
The implementation resulted in a dramatic improvement in network performance and reliability. The Jephson Hotel now benefits from guaranteed high-speed internet access, significantly enhancing the guest experience and enabling the use of modern, cloud-based hotel management systems. Operational efficiency increased as staff no longer spent time dealing with connectivity issues. The managed CCTV network integration provided peace of mind, ensuring that security systems are always operational and easily maintained by Umbrella Broadband's expert team. The hotel now possesses a future-proof network capable of scaling with their growing needs.
"Switching to Umbrella Broadband has genuinely transformed our operations. We now have guaranteed, symmetrical high-speed internet that has completely changed the guest experience—no more complaints about slow Wi-Fi! The seamless integration and management of our CCTV network has also been a huge relief, giving us peace of mind knowing our security systems are always operational and expertly maintained. It's a proper, future-proof solution."
— Anthony W, General Manager, Jephson Hotel
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