Technical Support

Technical Support & Fault Reporting

At Umbrella Broadband, we are committed to providing reliable service and ensuring any technical issues are resolved as quickly as possible. To streamline support requests and improve efficiency, we operate a dedicated support ticket system.

How to Report a Fault

If you experience any technical issues, please raise a fault through our Fault Reporting System. Every report is logged and reviewed by our support team to ensure a prompt resolution.

You can also contact us on: 01926 29 88 66

What Happens Next?

  • Your request will be recorded and assessed by our technical team.
  • If further information is required, we will contact you directly.
  • You can check the status of your request by contacting our office and providing your full name and address.

Call Us

01926 298866

Email Us

[email protected]

Report a Fault

Please fill in the following information to raise a fault ticket:

Enter postcode and click the map icon to auto-fill your address

Valid formats: SW1A 1AA, M1 1AE, B33 8TH

Your complete address will be auto-generated

0/255

🇬🇧(+44)

Help us locate your device by sharing your MAC address.

To find your iPhone MAC address → go to Settings → General → About → the Wi-Fi address.

To find your Android MAC address → Swipe down from the top of the screen → tap the gear icon → Scroll down to About [device] → Status

Please also disable MAC Randomization or Private Wi-Fi Addresses: for iPhone or for Android

Give us a short description of your fault:

Give us details regarding your fault:

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We're committed to providing outstanding service across all sectors

Contact us today to learn how our broadband solutions can meet your needs.

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