More Than Just Technology, Complete Peace of Mind
Our value-added services ensure your connectivity solutions are always performing at their best. From 24/7 monitoring to proactive maintenance, we've got you covered.
Our Value-Added Services
Every Umbrella solution comes with access to our comprehensive service portfolio. Choose the level of support that matches your needs.
24/7 Monitoring & Support
Round-the-clock monitoring of your systems with proactive alerts and UK-based support. Issues are often resolved before you even notice them.
- Real-time system monitoring
- Proactive alert management
- UK-based support team
- Rapid response times
Proactive Maintenance
Regular maintenance and updates keep your systems running smoothly. We handle firmware updates, security patches, and performance optimisation.
- Scheduled maintenance windows
- Firmware & security updates
- Performance optimisation
- Hardware health checks
Network Management
Complete management of your network infrastructure including configuration, security policies, bandwidth management, and troubleshooting.
- Configuration management
- Security policy enforcement
- Bandwidth optimisation
- Network troubleshooting
Installation & Setup
Professional installation and configuration of all systems. We ensure everything is set up correctly from day one for optimal performance.
- Site surveys & planning
- Professional installation
- System configuration
- Testing & handover
Training & Onboarding
Comprehensive training for your team to get the most out of your systems. From basic operation to advanced features, we ensure you're confident.
- User training sessions
- Admin training
- Documentation & guides
- Ongoing support
SLA Backed Support
Service level agreements that guarantee response times and resolution targets. Peace of mind knowing your systems are covered.
- Guaranteed response times
- Resolution targets
- Regular reporting
- Escalation procedures
Already Have Systems in Place?
Whether you've inherited systems, are unhappy with your current provider, or simply want expert management of your existing infrastructure, our services are available as standalone offerings.
Takeover & Management
Already have systems in place? We can take over management of your existing infrastructure, providing the same level of service as our installed solutions.
- Infrastructure audit
- Smooth transition
- Ongoing management
- Performance optimisation
Support Contracts
Flexible support contracts for your existing systems. Choose the level of support that suits your needs, from basic helpdesk to fully managed.
- Tiered support levels
- Flexible contracts
- Remote & on-site support
- Spare parts management
Audits & Assessments
Comprehensive audits of your existing infrastructure to identify issues, security vulnerabilities, and opportunities for improvement.
- Infrastructure assessment
- Security audit
- Performance analysis
- Recommendations report
Upgrades & Modernisation
Gradual upgrades and modernisation of legacy systems. We help you plan and execute improvements without disrupting your operations.
- Technology roadmap
- Phased upgrades
- Minimal disruption
- Future-proofing
Our Takeover Process
We make transitioning to Umbrella Broadband as smooth as possible. Here's how we handle infrastructure takeovers.
Assessment
We audit your existing infrastructure, document systems, and identify any issues or improvements.
Planning
We create a detailed transition plan with timelines, responsibilities, and contingencies.
Transition
We execute the handover with minimal disruption, ensuring continuity of service throughout.
Optimisation
Once transitioned, we optimise performance and implement proactive monitoring.
Ready to Experience Better Support?
Whether you need services for a new Umbrella solution or want us to manage your existing infrastructure, we're here to help. Get in touch to discuss your requirements.