1The Challenge
VESTO Stays, managing a diverse portfolio of short-term rental properties in London ranging from single apartments to blocks of 20 units, faced the critical challenge of providing consistent, high-speed, and reliable internet access to their guests. The existing infrastructure in many of these properties was based on legacy networks, which struggled to meet the demands of modern travelers who require robust connectivity for streaming, remote work, and communication. The lack of a unified, managed solution meant that connectivity was often unstable, leading to frequent guest complaints and operational headaches for VESTO Stays staff. Furthermore, managing connectivity across multiple disparate locations, each with unique infrastructural constraints, proved inefficient. VESTO Stays needed a partner capable of not only upgrading or installing new networks but also ensuring full Wi-Fi coverage within every unit, regardless of size or building age. Crucially, they required a solution that included direct technical support for tenants, minimizing the burden on their own property management team when connectivity issues arose.
2Our Solution
Umbrella Broadband implemented a comprehensive, managed connectivity solution tailored to VESTO Stays' varied property portfolio. The core strategy involved establishing a stable and reliable dedicated internet line into each property, ensuring guaranteed bandwidth and uptime essential for the hospitality sector. For properties utilizing older infrastructure, Umbrella skillfully engineered solutions to modernize the legacy networks, adapting them to deliver the required performance and capacity for contemporary usage. To guarantee a superior guest experience, Umbrella deployed professional-grade Wi-Fi infrastructure within every apartment, ensuring full, seamless coverage throughout the entire property footprint. This involved strategic placement of access points and meticulous network configuration to eliminate dead zones and support multiple concurrent devices per guest. Beyond the physical installation, Umbrella Broadband took on the responsibility of providing 24/7 technical support directly to VESTO Stays tenants. This crucial service ensures that any guest connectivity issues are resolved quickly and efficiently by connectivity experts, allowing VESTO Stays to focus solely on guest comfort and property management.
3The Results
The partnership with Umbrella Broadband resulted in a significant uplift in guest satisfaction and operational efficiency for VESTO Stays. Guests now benefit from consistently fast and reliable Wi-Fi, crucial for positive reviews and repeat bookings in the competitive short-term rental market. The implementation of professional-grade networks across all properties ensures stability, even during peak usage times. By outsourcing tenant technical support to Umbrella Broadband, VESTO Stays has drastically reduced the number of connectivity-related support calls handled by their internal team, saving significant time and resources. The managed service provides VESTO Stays with peace of mind, knowing that their connectivity infrastructure is robust, modern, and fully supported, regardless of the property's age or size.
"Umbrella Broadband has been a game-changer for our operations. The stability and speed of the internet they provide are exactly what our guests expect, and the direct tenant support means we can focus on managing our properties, not troubleshooting Wi-Fi. They seamlessly upgraded our older properties to modern standards."
— Operations Manager, VESTO Stays
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